Last Updated: January 1, 2025
We stand behind the quality of our work and materials. If you are not satisfied with the completed lettering service due to material defects or installation errors on our part, we will work with you to resolve the issue through repair, replacement, or appropriate compensation.
Refunds may be considered in the following situations: material failure due to manufacturing defects within warranty period, significant installation errors that cannot be corrected, or cancellation before work begins. Custom design work and materials that have been cut or applied are generally non-refundable.
To request a refund or warranty service, contact us within 30 days of service completion. We will schedule an inspection to assess the issue and determine the appropriate resolution. Refunds, when approved, will be processed within 10 business days.
The following are generally not eligible for refunds: design consultations and approved designs, custom color matching, travel charges for mobile services, and work damaged by customer negligence, accidents, or improper care.
Our 5-year material warranty covers premature fading, cracking, or peeling under normal use. Warranty repairs or replacements are provided at no charge when the issue is covered under warranty terms. Labor for warranty work is included.
For any concerns about our services or to discuss warranty issues, please contact us immediately at (318) 435-7477 or alanidougherty@dougtrklet.com. We are committed to resolving any legitimate concerns promptly and professionally.